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Tech Support phone and email list.
DSL (Digital Subscriber Line) is a service that offers a faster Internet connection than a standard dial-up connection. DSL technology uses existing 2-wire copper telephone wiring to deliver high-speed data services to homes and businesses. DSL uses the existing phone line which gives "always-on" Internet access and does not tie up the phone line.
Most modems, like dial-up and cable modems, will not work with our DSL. If you already have a DSL modem from another ISP, we will attempt to make it work. If the modem is not compatible you will either need to purchase a modem yourself or buy one from SCTelcom
Yes. With DSL you have the ability to talk on the phone and be on the Internet at the same time.
The set-up fee covers the price for SCTelcom to order your DSL line and it covers the equipment and labor necessary for our technicians to get the service to your home It does not cover the network interface card for your computer, the modem or router and the software your computer needs.
Yes. If you purchase a router, you can share your DSL connection between multiple computers. A router typically includes a "firewall" option, which offers added protection to you computers. A router should not be confused with a "hub." The two devices are similar in function, but serve different purposes. We can recommend a router and install it for you.
Click services to view your options.
To find out if your home or business is connected to a part of our network that can handle DSL, we will have to to run a loop qualify check. (The term "loop" refers to the wires that make the connection from the phone company office to your location and back.) Here are the factors that SCTelcom will check:
1. Do you live in an area where we provide DSL?
2. Is your location within distance restrictions from the phone company equipment?
3. Are there other services sharing the same wire bundle that might cause interference?
Within the browser choose Tools, Internet Options, then insert link:
http://www.sctelcom.net
For SCTelcom customers use this link:Helpful Downloads
At this time we do not offer NNTP server access. You can access newsgroups through a premium news-server provider.
Not at this time.
You can check your email from anywhere in the world. All you have to do is log on to the SCTelcom website and go to the webmail portion of the site. Then log-on with your user ID and password to view your email.
Contact IHD and request a ticket for a username and provide a new password. Passwords are encrypted in the system and can't be retrieved.
Each user is allocated 10 mg per account. If you are close to your limit you will receive an email from our server letting you know that you are approaching your limit. At this time, we don't allow for more that 10 Megabits of space.
A cookie is a piece of text that a Web server can store on a user's hard disk. Cookies allow a Web site to store information on a user's machine and later retrieve it.
If you're seeing Internet browser pop-ups full of advertising you would be advised to install a popup blocker.
SCTelcom provides 3 accounts for dialup users and 7 accounts for DSL customers or they can use other vendors for an unlimited amount of accounts.
Open outlook express, choose Tools, Accounts, Add button, Mail, and fill in appropriate information refer to link: http://www.sctelcom.net/tips.htm
Click Start button, choose Run, type "command" or "cmd" and click OK. Type "winver" at the command prompt.
Within outlook Express choose Tools, Options, Connection tab, and uncheck the "Hang up after sending and receiving" option.
To insert a file into a message: Click anywhere in the message window. On the Insert menu, click File Attachment, and then find the file you want to attach. Select the file, and then click Attach. The file is listed in the Attach box in the message header.
The first way you can determine as to whether your internet is working or not is by simply opening a web browser (Internet Explorer) and try to pull up a web page. If this process is not successful, a reboot of your computer may be necessary to refresh your computer's settings. If you are still unable to view a website after rebooting, place a call to the Internet Help Desk and they will be able to assist your issue.
The technicians at the Internet Help Desk will be able to walk you through various computer configurations over the phone, to check that your PC is configured properly.
The Internet Help Desk is a service free of charge to users of our internet services.
You may contact the Internet Help Desk using your telephone prefix, with the last four numbers being 7700. For example, as a customer in Kiowa, you could reach the Internet Help Desk by dialing 825-7700.
Unsolicited email messages sent to random accounts.
SCTelcom provides free SPAM filtering for all Dial-up and DSL customers. Our SPAM filters catch the majority of unsolicited bulk email messages while allowing for legitimate messages to be delivered. Occasionally, improperly configured mail clients and servers may cause legitimate mail to be identified as SPAM. Please contact support@sctelcom.com if you have problems receiving mail. Additionally, if you continue to receive unsolicited bulk email, please forward the entire message to support@sctelcom.com for review by our email administrators.
Firewalls are the perimeter or frontline defense of any network or stand-alone internet connected computer. Without one, your computer can openly communicate in ways that you won't be aware of, or have any control over.
Refer to link: Helpful Tips
You should update the software at least once every 30 days. Some virus-checking programs will actively notify you when updates become available, but as a habit, keep updating the program on a monthly basis.
Find all the latest updates in the Resources section of the Support Station.
Yes, we can work on your old computer at home, if provided the necessary hardware/software to repair a troublesome issue.
Yes, we can work on your computer equipment if you bring it to the office. This allows us to troubleshoot the problem in-house. If you were to do so, calling ahead allows us to schedule your repair and return the equipment back to you in a more efficient manner.
We can configure your computer to interact with a printer/monitor, although we do not currently work on this type of equipment.
It is a program designed to scan your system for the removal of viruses. It is a good line of defense against viruses destroying your machine.
Open Outlook and click Help, choose About Microsoft Outlook
Open Internet Explorer and click Help, choose About Internet Explorer
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